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FAQS

  • Should I buy EC10 with funds that I need back at a specific time in the future?
  • Can I create a debit order to do a monthly investment in EC10?
  • Why can't I simply buy the top10 coins-will this not have the same effect as owning the EC10
  • Why is the selling price lower than the buying price?
  • Why do Bitcoin and EC10 sometimes look more expensive on the EasyCrypto platform and other SA exchanges than a google search quote?
  • I received a “New IP address detected” email while logging in and I don’t recognise that IP address?
  • Why can I not withdraw my holdings directly?
  • How long do crypto deposits take to reflect?
  • How do I deposit Bitcoin?
  • Where is my Bitcoin deposit?
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© EasyCrypto is a product of First World Trader (Pty) Ltd t/a EasyEquities which is an authorized financial services provider (FSP 22588), a registered credit provider (NCRCP12294) and a licensed over-the-counter derivatives provider (ODP 44). All trades on the EasyCrypto platform are subject to the legal terms and conditions to which you agree to be bound. Investing in crypto assets involves a high risk of loss.

There is no guarantee that investments in crypto assets will be profitable. Past performance is not an indication of future performance. The value of crypto assets is not guaranteed and can fluctuate based on market conditions. Before investing, EasyEquities encourages clients to fully familiarise themselves with the associated risks and take into consideration their respective ability to adopt risk prior to investing in crypto asset instruments. It is the responsibility of any persons wishing to acquire crypto assets using the EasyCrypto platform to observe all applicable legal requirements and tax consequences within the countries of their citizenship, residence, domicile, and place of business with respect to the acquisition, holding or disposal of the crypto asset, and any foreign exchange restrictions that may be relevant thereto.

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